The Town of Tewksbury Massachusetts

Tewksbury is a town in Middlesex County, Massachusetts. Tewksbury was first settled in 1637 and was officially incorporated in 1734 from Billerica. Like Tewksbury Township, New Jersey, it is named after the town of Tewkesbury, England. One of the oldest sections of town is the area around the Shawsheen River. This is where the Shawshin tribe of Native Americans settled, allowing them access to a great food source. Tewksbury was also known for a historic visit by President Andrew Jackson, stopping off at local watering hole, Brown's Tavern.

According to the United States Census Bureau, the town has a total area of 21.1 square miles (55 km2), of which 20.7 square miles (54 km2) is land and 0.3 square miles (0.78 km2), or 1.61%, is water. The Merrimack River forms part of the northern boundary of Tewksbury, while the Shawsheen River runs through the southern end of town as well. Tewksbury is considered part of Greater Lowell.

The town is located approximately 19 miles (31 km) north-northwest of Boston along I-93 and I-495 (Boston's outer beltway). Tewksbury is bordered by the city of Lowell to the northwest, Dracut to the north (unreachable across the Merrimack), Andover to the northeast, Wilmington to the southeast and Billerica to the southwest. Tewksbury also meets the town of Chelmsford at a point in the middle of the Concord River, along with Lowell and Billerica.

 

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J. Butler Property Management, LLC. : Tewksbury, Massachusetts

Good property management companies are astute with regard to the importance of “relationship repair,” responding to resident complaints with diplomacy and discipline. Ultimately, tenants will not judge management by the problem but rather the way the problem is handled. In a perfect world, residents would get along, all rents would be paid in full in a timely manner, renewal rate increases would be embraced, employees would ensure that all calls are returned immediately, service requests would be done in warp speed, crime would cease and gates would never malfunction. But of course, this is not the reality. When it comes to resident complaints, understanding the best way to handle concerns requires more training than just corporate passing a directive to the effect that “exceptional customer service” will always be provided. When the corporate office is contacted by a resident, the resident should first be asked whether he or she has contacted the on-site manager. If not, the resident should be assured that the manager is the responsible associate to resolve the concern or issue. The representative should obtain the resident\'s apartment number and contact number. The representative should then promptly contact the manager for proper follow-up. Corporate should have a simple tracking system that requires all calls to be logged. Proper follow-up from the manager should be documented, to ensure operational excellence. When engaging a property manager, it is critical to keep in mind the importance of having someone who understands and is experienced with resolving resident issues.